Glossary AI technique

Middleware

What is middleware?

Middleware is software that sits between your systems and translates, checks and passes on data, so applications can work together.

Also known as integration layerintegration platformiPaaS

Where a direct integration connects two systems, middleware connects many at once through one layer. That layer translates formats, checks the data, records what was exchanged and catches errors when a system is briefly unavailable.

An iPaaS (integration platform as a service) is middleware in the cloud. Light options such as Zapier and Make are fine for single steps; with lots of data, exceptions or business-critical processes, an integration layer you fully own pays off.

Read more about system integration.

Last updated: 4 October 2026

Relatedterms

Read on in the glossary

All terms

AI techniqueSystem integrationSystem integration is connecting software so that systems such as your CRM, accounting and ERP exchange data automatically instead of someone retyping it.Strategy & implementationWorkflow automationWorkflow automation lets a series of connected steps, such as a request that arrives, gets checked, approved and processed, run automatically without manual handovers.Strategy & implementationAIOS (AI Operating System)An AIOS is an AI layer that sits on top of your existing systems, reads data from all of them at once, and runs processes that affect the whole organisation, not just the individual employee.AI techniqueAI agentAn AI agent is software that pursues a goal on its own: it plans the steps, uses tools or systems, checks the result and adjusts course, without a human directing every step.

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