Glossary AI technique

System integration

What is system integration?

System integration is connecting software so that systems such as your CRM, accounting and ERP exchange data automatically instead of someone retyping it.

Also known as connecting systemsAPI integrationsoftware integrationintegration

It usually happens through an API: a fixed entry point a system opens up to other software. An order from your web shop then appears in your accounting automatically, and a new lead reaches your CRM without an export. We build those connections for you under connecting your systems. See which approach fits your systems with our integration chooser.

For a single connection between two systems, a direct API integration is often enough. If you connect more systems, a central integration layer (middleware) is easier to maintain than a web of loose connections.

System integration is also the foundation for AI: an AI agent is only useful when it can reach your customer, order and financial data. See how we approach AI automation.

Last updated: 20 October 2026

Relatedterms

Read on in the glossary

All terms

AI techniqueMiddlewareMiddleware is software that sits between your systems and translates, checks and passes on data, so applications can work together.AI techniqueERP systemAn ERP system is business software that supports core processes such as finance, purchasing, inventory, production, projects and HR in one coherent system with one database.Strategy & implementationWorkflow automationWorkflow automation lets a series of connected steps, such as a request that arrives, gets checked, approved and processed, run automatically without manual handovers.Strategy & implementationAIOS (AI Operating System)An AIOS is an AI layer that sits on top of your existing systems, reads data from all of them at once, and runs processes that affect the whole organisation, not just the individual employee.

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