Glossary Strategy & implementation

Order-to-cash

What is order-to-cash?

Order-to-cash is the process from a customer order to the received payment: order, delivery, invoicing, accounts receivable and matching the payment.

Also known as O2Corder to cashorder-to-cash process

It is one of the core processes of every organisation that delivers and invoices. Errors or delays in that chain cost money directly: invoices sent late, payments that are not recognised, receivables that stay open too long. How AI speeds up that chain is covered under finance automation.

Order-to-cash contains a lot of repetitive work that AI can prepare: drafting invoices from orders, matching payments, preparing reminders and flagging deviations. People keep deciding on the exceptions.

The purchasing side is called purchase-to-pay.

Last updated: 20 October 2026

Relatedterms

Read on in the glossary

All terms

Strategy & implementationPurchase-to-payPurchase-to-pay is the purchasing chain from order to payment: purchase order, receipt, purchase invoice, approval and payment to the supplier.Strategy & implementationWorkflow automationWorkflow automation lets a series of connected steps, such as a request that arrives, gets checked, approved and processed, run automatically without manual handovers.AI techniqueRPA (Robotic Process Automation)RPA lets a software robot carry out fixed, repetitive actions in your systems the way a person would, clicking, copying and retyping, but automatically and without mistakes.Strategy & implementationAIOS (AI Operating System)An AIOS is an AI layer that sits on top of your existing systems, reads data from all of them at once, and runs processes that affect the whole organisation, not just the individual employee.

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