Your customer contact, handled 24/7 by AI.
An AI agent that answers questions straight away on your website, WhatsApp and email, qualifies leads and only passes the complex cases to your team. No queue, no missed enquiry.
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Sound familiar?
Customer questions left waiting cost you customers.
Your inbox and phone fill up with the same questions. Outside office hours a customer waits until tomorrow, and a lead that gets no answer within the hour is often already gone. Your team spends more time keeping up than actually helping.
Recognise two or more?
Then this work is a good candidate for AI. The AI audit establishes whether it really is.
From an overflowing inbox to automated customer contact.
We start with the questions that come up most often and extend once it has proven to work.
- 1 Map conversations and channels
- 2 Build and train the agent
- 3 Go live and keep improving
What we build
Customer contact that handles itself, with a person in the right place.
We automate the conversations that come up most often, on the channels your customers actually use.
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AI chatbot on your website
An immediate answer, day and night.
A chatbot trained on your information and tone of voice that answers questions straight away and, when in doubt, hands over neatly to a person. Not a generic bot, but one that knows your context.
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WhatsApp and email agent
On the channels your customers use.
An AI agent that responds to enquiries on WhatsApp and email, reads documents and puts the qualified lead straight into your CRM. First contact happens immediately, without an employee having to step in.
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Voicebot and call centre
Shorter queues on the phone.
AI that handles phone enquiries or supports your call centre, so queues get shorter and your staff take the calls that really matter.
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A person in the right place
AI does the repetitive work, your team the real work.
The agent takes over the repetitive customer contact, your people pick up what needs attention. Always with logging and a person keeping an eye on the cases that matter.
What it costs
Fixed scope, fixed price. Clear up front.
No hourly billing. We start with the conversations that take up the most time, agree the scope and the price up front, and extend once it works. Ongoing management runs on a fixed monthly fee.
Core sectors, 02
The sectors where our proof runs deepest
Financial services and real estate are our sharpest vertical focus, backed by working solutions and hands-on delivery experience.
What is AI customer service?
AI customer service is automating customer contact with AI: an AI agent or chatbot that handles customer questions on your website, WhatsApp, email or phone. The AI answers frequently asked questions straight away, qualifies leads and passes complex cases to an employee.
Which channels do you support?
Website chat, WhatsApp, email and phone (a voicebot or call centre support). We start with the channel where most questions come in and extend from there.
Does an AI chatbot replace my customer service team?
No. The AI takes over the repetitive work, such as standard questions and first intake, so your team has time for the conversations that really need attention. When in doubt, the agent always hands over to a person.
How does the AI know the right answer to questions about our business?
We train the agent on your own information: documents, frequently asked questions and procedures. The AI bases its answers on those sources and hands over to a person when it is not sure, instead of guessing.
Does AI customer service work with our CRM or helpdesk system?
Yes. We connect the agent to your existing CRM, helpdesk or mailbox, so conversations, leads and tickets automatically end up in the right place.
How quickly can AI customer service go live?
A first working version is often live within 2 to 4 weeks. We start with a defined set of questions or one channel and extend based on what we see in practice.
What does automating customer service cost?
We work with a fixed scope and a fixed amount agreed up front, no hourly billing. Ongoing management runs on a fixed monthly fee. Book an intro call for a concrete estimate.
Our other services
- AI audit In 14 days, a prioritised opportunity report with ROI per opportunity.
- AI consultancy A strategic sounding board that sets the right AI direction.
- AI agents Digital workers that take tasks off your plate, live within 2–4 weeks.
- AI automation Repetitive work gone: documents, invoices, customer contact and integrations, automated with AI.
- Custom AI software Web apps, automations and integrations. Fixed scope, fixed price.
- AI Operating System One system that brings all your business data together and makes it searchable.
- AI workshop In a single day, from theory to hands-on AI skills for your team.
- System integration API integrations and one integration layer, so data flows by itself.
- AI knowledge management An internal knowledge base on your own documents, with source and version.
- Finance automation Invoices, controls and month-end close, with the controller in charge.
You can feel it has to change,
we
show you how.
You know where the friction is. We help you figure out how AI can genuinely fix it.
Not ready for a conversation yet? Get honest AI advice first →
30 minutes. Online or in Enschede. You decide.